Terms of service

             TERMES OF SERVICE


RETURN /  WITHDRAWAL


At ES16 you can regret your purchase within 30 days from receiving the products.

Would you regret your purchase, we will refund its price - as long as it's within 30 days.


This does not apply to gift cards, gift cards can not be exchanged for cash.


In order to use the right of withdrawal should the goods be returned in their original packaging and the product must be returned in the same condition as when you received it. Its value should not be downgraded, this also applies to packaging. If the item is damaged or otherwise belittled in value, its value is assessed based on the estimated potential selling price.


When using the right of withdrawal should the goods be returned in original packaging. Missing original packaging entails a reduction of the product's value and you will therefore be credited based on the assessment that the company enzocycling.dk has done and get a reduced amount corresponding to the current product’s value. In worst case, missing original packaging, etc. mean that the purchase can not be withdrawn.


When you send your goods return, please enclose a copy of your bill on which you write your message to us. For example, you want money in return.


Returns must be sent to the address below marked "Return" on the outer packaging.


www.ES16.dk

Hørretløkken 50

DK-8320 Mårslet

Denmark



DELIVERY


Free delivery on all orders with a minimum spend of 750 DKK.

The prices on the website are day to day prices. When you make a purchase on www.ES16.dk an agrement is made in danish. 



PAYMENT


On www.ES16.dk you have the following payment options:


Credit card: Visa, Visa Electron and Mastercard


Once your payment is approved, an order confirmation is shown on the screen, at the same time an order confirmation is sent to the email address you have provided.


Products that are collected at our address are invoiced to the price that was given on the webshop at the time of ordering and the price does not change at either price declines or price rise.


It is subject to sold out goods and delays caused by long delivery times of www.ES16.dk wholesalers.


Payment on credit cards is first drawn to your account when the goods are sent.  www.ES16.dk encrypts all your account information through SSL (Secure Socket Layer) protocol. This means that unauthorized persons can not read your card number or other information during the transaction.



COMPLAINTS


According to the Danish Consumer Sales Act, you have 2 year right of complaint on defects provided that these errors have not occurred as the result of misuse, improper installation or mishandling or misuse of the product.


Complaints about faulty goods shall be notified to www.ES16.dk within a reasonable time from the receiving of the product, send complaints to ES16.dk


We are of course refunding reasonable transportation costs associated with your claim, but please call or write us before sending anything back to us.



WARRENTY


As we are a Danish owned store located in Denmark, we follow the Danish legislation with Warranty and complaints. Danish Consumer Sales Act provides the consumer with 2 year right of complaint.



COLLECTING GOODS


After agreement you can collect goods at our storage:


www.ES16.dk

Hørretløkken 50

DK-8320 Mårslet

Denmark



Phone +45 60 59 76 02

E-mail: kontakt.es16@gmail.com



Online Dispute Resolution website


The new EU Online Dispute Resolution website collects all consumer complaints about goods and services purchased online in the EU and is dedicated to helping consumers and traders resolve their disputes out-of-court.

https://webgate.ec.europa.eu/odr/ma...



ES16

Hørretløkken 50

8320 Mårslet

Denmark

CVR 38911147